Refund & Cancellation Policy
RESET with Shai
1. PURPOSE OF THIS POLICY
This Refund & Cancellation Policy applies to all purchases made through:
- www.resetwithshai.com
- Digital products (including hypnosis audios, bundles, downloads, courses)
- Coaching and hypnotherapy-informed sessions
- Programs, workshops, and online services
By making a purchase, you agree to this policy.
2. DIGITAL PRODUCTS (NO REFUND POLICY)
Due to the nature of digital content, all digital products are strictly non-refundable once purchased, including but not limited to:
- Hypnosis audio downloads
- Guided meditation or subconscious reprogramming audios
- Digital bundles
- Online courses
- Instant-access programs
- Downloadable resources
Digital products are delivered instantly and cannot be “returned,” and therefore refunds are not available.
2.1 Exceptions (Digital Products Only)
Refunds for digital products may be granted only in the following limited circumstances:
- Duplicate purchase due to technical error
- Payment processing error resulting in overcharge
- Failure to receive access due to verified technical fault on our side
All refund requests must be submitted within 7 days of purchase.
3. COACHING & HYPNOTHERAPY-INFORMED SESSIONS
3.1 Cancellations
- Sessions may be rescheduled with at least 24 hours’ notice
- Cancellations with less than 24 hours’ notice will be charged in full
- No-shows are non-refundable and non-transferable
3.2 Rescheduling
We allow reasonable rescheduling subject to availability. Repeated rescheduling may result in forfeiture of the session at our discretion.
3.3 Late Arrival
If you arrive late, the session will still end at the scheduled time. Full fees apply.
4. PROGRAMS, PACKAGES & BUNDLES
For multi-session or bundled offerings:
- Refunds are not available once the program has commenced
- If a payment plan is defaulted, access may be paused or revoked
- Partial completion does not entitle a partial refund
We may, at our discretion, offer a credit or reschedule in exceptional circumstances
5. RESULTS DISCLAIMER
We do not offer refunds based on:
- Lack of perceived results
- Emotional response to sessions
- Expectations not being met
- Subjective experience of transformation
- Time taken to experience change
All services are process-based, not outcome-guaranteed, and individual results vary.
6. SUBSCRIPTION / MEMBERSHIP
- Subscriptions can be cancelled at any time
- Access continues until the end of the billing cycle
- No partial refunds for unused time
7. PAYMENT FAILURES & CHARGEBACKS
You agree that:
- You will not initiate chargebacks without first contacting us to resolve the issue
- Fraudulent or abusive chargebacks may result in permanent service termination
- We reserve the right to provide evidence of consent, purchase, and access to payment providers in dispute cases
8. FAIR USE & DISCRETION
We reserve the right to refuse or limit refunds where we reasonably believe:
- The refund policy is being misused
- There is evidence of content access and full usage
- The request is inconsistent with fair use principles
All decisions are made at our sole discretion, in accordance with applicable consumer law.
9. CONSUMER LAW NOTICE (NZ SAFETY CLAUSE)
Nothing in this policy excludes your rights under the New Zealand Consumer Guarantees Act 1993 or other applicable consumer protection laws.
Where required by law, remedies such as repair, replacement, or refund may apply.
10. THIRD-PARTY PROCESSING DELAYS
We are not responsible for delays in refunds caused by:
- Banks
- Payment processors (e.g. Stripe, PayPal etc)
- Financial institutions
Processing times vary depending on provider.
11. HOW TO REQUEST A REFUND (WHERE ELIGIBLE)
To request a refund (if applicable under this policy), contact:
Email: info@resetwithshai.com
Include:
- Full name
- Order number & Date
- Reason for request
We aim to respond within 3–5 business days
12. CONTACT
RESET with Shai
Website: www.resetwithshai.com
Email: info@resetwithshai.com
Last Updated: 28 June 2026