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Privacy Policy

RESET with Shai

1. INTRODUCTION

Welcome to RESET with Shai (“we”, “us”, “our”).

We are committed to protecting your privacy and handling your personal information lawfully, transparently, and securely in accordance with the New Zealand Privacy Act 2020, and where applicable, international privacy frameworks including the EU/UK GDPR principles.

This Privacy Policy explains how we collect, use, store, process, and protect your personal information when you engage with:

  • Our website (www.resetwithshai.com)
  • Digital products (including hypnosis audios, bundles, and courses)
  • Coaching and hypnotherapy-informed sessions
  • Email communications and marketing systems
  • Third-party platforms used in service delivery

By accessing our website or services, you agree to this Privacy Policy.

2. IMPORTANT NOTICE – NATURE OF SERVICES

RESET with Shai provides:

  • Hypnotherapy-informed relaxation and mindset techniques
  • Subconscious re-patterning and wellbeing sessions & programmes
  • Digital self-development audio experiences

These services are:

  • NOT medical care
  • NOT psychological or psychiatric treatment
  • NOT a substitute for professional healthcare
  • NOT diagnostic or clinical in nature

We do not diagnose, treat, prevent, or cure any medical or mental health condition.

You should seek advice from a qualified healthcare professional for any medical or psychological concerns.

3. INFORMED CONSENT & USER ACKNOWLEDGEMENT

By engaging with our services, you acknowledge that:

  • Participation is voluntary
  • You are not under coercion or duress
  • You understand the nature of coaching and hypnotherapy-informed work
  • You may discontinue at any time
  • You accept full responsibility for your participation and outcomes
  • You have sought appropriate medical or psychological guidance where necessary

4. SCOPE OF THIS POLICY

This policy applies to all users of:

  • Website visitors
  • Clients of coaching or hypnotherapy sessions
  • Purchasers of digital products
  • Subscribers to email communications
  • Users interacting with advertisements or landing pages
  • Third-party platforms integrated into our services

5. INFORMATION WE COLLECT

5.1 Information You Provide Directly

We may collect:

    • Full name
    • Email address
    • Phone number
    • Billing and payment details (processed securely via third parties)
    • Booking and scheduling information
    • Intake forms and questionnaires
    • Coaching notes and session reflections
    • Personal goals, experiences, and wellbeing-related disclosures

5.2 Sensitive Personal Information (Special Category Data)

You may voluntarily disclose sensitive information including:

  • Emotional and psychological wellbeing
  • Health-related experiences
  • Trauma or personal history
  • Stress, anxiety, behavioural patterns
  • Lifestyle or fertility-related information (if relevant)

We only collect this information:

  • With your explicit consent
  • For the sole purpose of service delivery

Under strict confidentiality controls

5.3 Automatically Collected Data

We may automatically collect:

  • IP address
  • Device and browser type
  • Pages visited and session duration
  • Referral sources
  • Cookies and tracking data

Approximate geographic location

5.4 Third-Party Data Sources

We may receive data from:

  • Payment processors (e.g. Stripe, PayPal)
  • Email marketing providers
  • Booking systems

Analytics platforms (e.g. Google Analytics, Meta Pixel)

6. PURPOSE OF DATA USE

We use personal information to:

Service Delivery

  • Deliver coaching and hypnotherapy-informed services
  • Provide digital products and downloads
  • Manage bookings and client communication

Operational Use

  • Process payments and invoices
  • Maintain service records
  • Provide customer support

Improvement & Development

  • Improve services and user experience
  • Analyse engagement patterns (including anonymised insights)
  • Develop new programmes and offerings

Marketing & Communication

  • Send newsletters and updates (with consent where required)
  • Deliver promotional offers and product launches
  • Personalise user experience and content

Legal Compliance

  • Meet tax, accounting, and regulatory obligations
  • Prevent fraud or misuse
  • Enforce terms of service

7. LEGAL BASIS FOR PROCESSING (GDPR PRINCIPLES)

Where applicable, we rely on:

  • Consent (marketing, sensitive data, cookies)
  • Contractual necessity (service delivery)
  • Legitimate interests (business operations, analytics, improvement)

Legal obligations (financial and regulatory compliance)

8. CONFIDENTIALITY & SESSION PRIVACY

All coaching and hypnotherapy session content is treated as strictly confidential.

Confidentiality may only be broken if:

  • Required by law or court order
  • There is risk of serious harm to you or others
  • Disclosure is necessary to protect safety or legal rights

Where possible, we will notify you prior to disclosure.

9. HYPNOTHERAPY & WELLBEING RISK DISCLOSURE

You acknowledge that hypnotherapy-informed practices may involve:

  • Deep relaxation states
  • Emotional release or awareness
  • Temporary emotional discomfort
  • Physical fatigue or mental processing after sessions

You accept full responsibility for your participation and wellbeing throughout the process.

10. NO GUARANTEE OF RESULTS

We do not guarantee any specific outcomes or results from any service or product.

Individual results vary depending on personal, psychological, and environmental factors outside of our control.

11. DATA SECURITY

We implement reasonable technical and organisational safeguards including:

  • Secure servers and encrypted systems where applicable
  • Access controls and restricted permissions
  • Password-protected platforms
  • Use of reputable third-party service providers

However, no online system is 100% secure, and we cannot guarantee absolute security.

12. DATA RETENTION

We retain personal data only as long as necessary for:

  • Service delivery
  • Legal compliance
  • Financial recordkeeping
  • Dispute resolution

Typical retention periods:

  • Client records: up to 7 years
  • Financial records: as required by law
  • Marketing data: until unsubscribed

13. THIRD-PARTY SERVICES

We may share information with trusted third parties including:

  • Payment processors
  • Email marketing systems
  • Scheduling tools
  • Cloud storage providers
  • Analytics and advertising platforms

We are not responsible for the privacy practices of third-party providers.

14. INTERNATIONAL DATA TRANSFERS

Your information may be stored or processed outside New Zealand.

Where this occurs, we ensure appropriate safeguards are in place, including contractual protections and equivalent privacy standards where reasonably possible.

15. COOKIES & TRACKING TECHNOLOGIES

We use cookies and tracking technologies to:

  • Improve website performance
  • Analyse user behaviour
  • Personalise content
  • Support advertising and retargeting

You may disable cookies via browser settings, but some features may not function correctly.

Where required, cookie consent will be obtained prior to non-essential tracking.

16. MARKETING & COMMUNICATIONS

If you opt in, you may receive:

  • Emails about new programmess and offers
  • Educational wellbeing content
  • Product updates and bundles

You may unsubscribe at any time via email link or direct request.

We comply with applicable anti-spam and marketing consent laws.

17. USER RESPONSIBILITY

You acknowledge that:

  • You are responsible for your own decisions and wellbeing
  • You will seek appropriate professional support where needed
  • You use our services at your own discretion

18. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, consequential, emotional, or financial damages
  • We are not responsible for outcomes resulting from use of our services
  • We are not responsible for decisions made based on our content or guidance

19. INDEMNITY

You agree to indemnify and hold harmless RESET with Shai from any claims, damages, or liabilities arising from your use of our services or breach of this policy.

20. EMERGENCY EXCLUSION CLAUSE

Our services are not appropriate for individuals experiencing:

  • Acute psychological distress
  • Suicidal ideation
  • Psychiatric emergencies
  • Severe mental health crises

In such cases, you must seek immediate professional or emergency support.

21. YOUR RIGHTS

You may request:

  • Correction of inaccurate data
  • Deletion of your personal data (where legally permitted)
  • Withdrawal of consent
  • Opt-out of marketing communications

22. THIRD-PARTY LINKS

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of external sites.

23. GOVERNING LAW

This Privacy Policy is governed by the laws of New Zealand.

Any disputes will be subject to the jurisdiction of New Zealand courts.

24. CHANGES TO THIS POLICY

We may update this Privacy Policy at any time.

Updates will be posted on this page with a revised “Last Updated” date.

Continued use of our services constitutes acceptance of changes.

25. CONTACT INFORMATION

RESET with Shai
Website: www.resetwithshai.com
Email: info@resetwithshai.com

 

Last updated: 28th June 2026

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